No results found.
No bookmarked items found.
Created and maintained by
CALL CENTER DASHBOARDS, LLC
V.2.0.27950.0
Data Update
(Every 60 minutes)
Last Update
8:08:34 pm
__:__:__ __
  • Mute | For 15 minutes
  • Mute | For 30 minutes
  • Mute | For 1 hour
  • Mute | For 2 hours
  • Mute | For 8 hours
  • Mute | For 24 hours
  • Mute | Until I change it
  • Unmute
Queues > Overview > Standard
Saved Filters
Filters
Dashboard Filters:
Date Range: Last 30 Days
Total Calls
Unique Callers
Answered
Ratio
FCR
Transferred
Callbacks
Calls Per Agent
First Queue Answered
Average Handled Time
Successful Callbacks
Average Speed Of Answer
Missed
Ratio
Recovery Rate
Followed Up Rate
Failed CallBacks
Caller Dropped
Max Wait Time
No agents
Other
Average Locating Time
Information